|Lando Auctions - Online Auction FAQ|
What is an online auction?
An online auction is similar to our live auctions except that it is conducted entirely over the internet and the software is taking the place of the auctioneer in controlling the bidding and closing of the lots being sold.
When does the online auction end?
The auction ends at the time indicated in the auction description, generally 8:00 pm MST on the date specified. The lots will close in succession at intervals of 15 seconds, i.e. lot 45 will close 15 seconds after lot 44.
What is the Automatic Bidding Extension?
There is an automatic 2 minute bidding extension if a bid is submitted on a lot within the last minute on the bidding clock. These time extensions will continue until there is a 2 minute period during which no bidding takes place on the lot.
How do I set up an online bidding account?
Go to the bidder registration page for the auction, this can be found in the online/web catalogue for each sale or by clicking here. If you have previously registered you can enter your Username and Password and proceed with registering for the auction. If this is your first time registering you will be asked to provide personal information and register a valid Visa, MasterCard or American Express on the sign up page.
How do I bid?
Each lot in the auction has a clearly marked bidding window. Once you are registered into the auction there are two ways to bid:
1.) You simply indicate the maximum amount you wish to bid in the window where indicated and click on the “Place Bid” button. You will be taken to a confirmation screen that will ask you to either “Confirm Bid” or “Cancel Bid”. If you have not yet logged in you will be asked to do so in order to confirm your bid. Please note that by confirming your bid you are entering into a legally binding contract with Lando Auctions to pay for your successful bids plus the applicable Buyer’s Premium and GST/HST.
2.) Bid in real time as each lot is closing just like our live auctions. You will be required to bid, and confirm your bid, for each increment that you are advancing. In effect, you are taking the same steps as in the method above, but are not disclosing your maximum. You are doing the work instead of relying on the software.
What are the bidding increments?
Bidding typically begins below the low estimate and generally advances in the following bid increments:
up to $ 95.00 $ 5.00
Can I place an Absentee Bid?
Yes, we are pleased to accept Absentee Bids by email or fax if you are uncomfortable with, or unable to, bid by using your device. Please download the Online Auction Absentee Bid Form and follow the instructions on the form. If you have questions email us firstname.lastname@example.org . Absentee Bids will be accepted until 4:00 PM MDT the day the online auction closes.
How can I see all my bids?
Log in to your bidder account by entering your Username and Password. You will see a toolbox that contains your current bids, your bid history, and your bidder information.
Do I need to refresh my web browser during bidding?
No. If you use the live catalogue there will be no need to refresh. The current closing lots will always be shown with an accurate countdown clock.
How do I know the auction is over?
You will see no time left on the clock on a currently refreshed online auction page. You will also view a statement that the auction bidding is now closed.
I am the highest bidder. What do I do now?
Congratulations! Within 24 hours after the auction ends Lando Auctions will send you a notification by email. An electronic invoice will be sent shortly thereafter for successful purchasers.
How do I complete payment for my purchases?
According to the Terms and Conditions of Sale, bids left online or through any other means of Absentee Bidding will be processed according to the credit card information provided at the time of registration. If you wish to pay by Cash, certifiable Cheque, Interac Debit or Interac e-Transfer you must notify us by email email@example.com no later than 48 hours after an auction ends to advise us of this request. We will then send you a revised invoice showing the method of payment requested and the 15% Buyer's Premium and applicable GST/HST. Once payments are processed an electronic receipt will be sent by email. If we do not hear from you within 48 hours we will process your payment according to the credit card information provided at the time of registration.
How do I pick up my purchases?
The purchaser shall collect the purchased lots from Lando Auctions within five days from the date of the auction sale, after which date the purchaser shall be responsible for all storage charges, per the Terms and Conditions of Sale, until the date the lot(s) are removed.
Lando Auctions' business hours are Monday through Friday from 10:00 AM to 5:30 PM and Saturday from 10:00 AM to 5:00 PM.
Our address is 103 - 10310 124 Street NW Edmonton, AB T5N 1R2.
Can you ship my purchases to me?
Yes, we contract the packing, shipping and insuring through the following third-party providers:
The UPS Store
PakMail South Edmonton
* Please refer to Clause 12 of our Terms and Conditions of Sale.
|Questions? Please call 780 990 1161 or email firstname.lastname@example.org|
Updated last on March 8, 2018
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