|Lando Auctions - Online Auction FAQ|
What is an online auction?
An online auction is similar to our live auctions except that it is conducted entirely over the internet and the software is taking the place of the auctioneer in controlling the bidding and closing of the lots being sold.
Bidding online using our software is as easy as it can be!
How do I set up an online bidding account?
Go to the bidder registration page for the auction, this can be found in the online/web catalogue for each sale or by clicking here. Click on the Login/New BIdder button under our name at the top of the page. If you have previously registered you can enter your Username and Password and proceed with registering for the auction.
Login / Register
New users (bidders) will be prompted to create a user account. Please do this well in advance of the auction itself so that if you have any questions we can facilitate answering them as quickly as possible.
Register for each auction
Please register early and update your profile to keep your personal information, which is securely stored by our software provider, as accurate as possible. Manage your user settings as required to ensure you have the best possible user experience.
Bid (the best part!!)
How do I bid?
Each lot in the auction has a clearly marked bidding window. Once you are registered into the auction there are two ways to bid:
1. Pre-Bidding - Submit your Maximum Bid early and the software will automatically bid for you against competing bids, up to the Maximum Bid you approved. Your current winning bid amount is visible on the catalogue page, but your Maximum Bid is only shown to you.
You simply indicate the maximum amount you wish to bid in the window where indicated and click on the “Bid” button. You will be taken to a confirmation screen that will ask you to either “Confirm Bid” or “Cancel Bid”. If you have not yet logged in you will be asked to do so in order to confirm your bid. Please note that by confirming your bid you are entering into a legally binding contract with Lando Auctions to pay for your successful bids plus the applicable Buyer’s Premium and GST/HST.
All Bids are time-stamped so that in the event of a tie, the earliest placed bid is the winning bid. Placing your Maximum Bid early can provide you with an advantage over later competing bids.
What if I am outbid? If you are outbid the software will email you to let you know. Keep in mind that these emails may not reach you in time once the auction has begun.
2. Real-Time Bidding - Once registered and approved, you can log in, during or before, the sale time and bid in real-time as the auction is closing. You will be required to bid, and confirm your bid, for each increment that you are advancing. In effect, you are taking the same steps as in the method above, but are not disclosing your maximum. You are doing the work instead of relying on the software. Lots for this auction will close in 50 second intervals with a countdown clock for each lot. If a bid is placed in the last 2 minutes, the clock adds 2 minutes. **Bidding extensions on one lot do not affect the closing time of other lots.**
What are the bidding increments?
Bidding begins at 'Bid' amount and advances in the following bid increments:
from $ 0.00 to $ 199.99 - $10.00
Absentee Bidding - You can also submit your Maximum Bid through our Absentee Bid Form. Contact us by email firstname.lastname@example.org to obtain the form along with further instructions on how to submit your bids. Your Absentee Bids will be placed into competition against other bidders. An Absentee Bid appears as "Absentee Bidder" or "Floor Bidder" during the auction.
When does the online auction end?
The auction ends at the time indicated in the auction description, all times are MST. The lots will close in succession at intervals of 50 seconds, i.e. lot 12 will close 50 seconds after lot 11.
What is the Automatic Bidding Extension?
There is an automatic 2 minute bidding extension if a bid is submitted on a lot within the last minute on the bidding clock. These time extensions will continue until there is a 2 minute period during which no bidding takes place on the lot. **Bidding extensions on one lot do not affect the closing time of other lots.**
How can I see all my bids?
Log in to your bidder account by entering your Username and Password. You will see a toolbox that contains your current bids, your bid history, and your bidder information.
Do I need to refresh my web browser during bidding?
No. If you use the 'Live Catalogue' there will be no need to refresh. The current closing lots will always be shown with an accurate countdown clock.
How do I know the auction is over?
You will see no time left on the clock on a currently refreshed online auction page. You will also view a statement that the auction bidding is now closed.
I think I am the highest bidder. What do I do now?
Congratulations! Within hours after the auction ends Lando Auctions will send successful purchasers an electronic invoice. If you do not receive an invoice and you feel you should have please check your SPAM email folder and/or contact us by email.
How do I complete payment for my purchases?
After the auction ends we will email an UnPaid invoice detailing every Lot you Purchased and this invoice includes the 17% Buyer's Premium. Please reply to this email indicating how you wish to settle your account; Cash, eTransfer, Wire Transfer or Interac Debit.
If you wish to pay by Visa or Mastercard, the Buyer's Premium is 20%, please reply to this email indicating you wish to pay by Credit Card. If you will not be picking up your purchases we will email you a link to a secure Credit Card processing page on our super secure Credit Card processing server called Helcim. Fill in the information requested on the electronic form and once we have been notified by your Credit Card company that they have accepted the charge we will email you back your Credit Card Receipt, a Paid Invoice and a request for you to inform us how you will be arranging pickup or shipment of your Purchase(s).
How do I pick up my purchases?
The purchaser shall collect the purchased lots from Lando Auctions within ten days from the date of the auction sale, after which date the purchaser shall be responsible for all storage charges, per the Terms and Conditions of Sale, until the date the lot(s) are removed.
Business Hours: Wednesday to Saturday 10:30 AM to 4:30 PM MT - All other times by appointment.
Our address is 10345 - 124 Street NW Edmonton, AB T5N 1R1.
Can you ship my purchases to me?
We contract the packing, shipping and insuring through the following third-party providers:
PakMail South Edmonton - Ships anywhere
Art Schifft (AKA Artpacked) - Ships door to door to Western Canada
FYM Transport - Ships door to door across Canada
PACART - Ships door to door across Canada and Internationally
* Please refer to Clause 12 of our Terms and Conditions of Sale.
Questions? Email us email@example.com or call 780 990 1161.
Updated last on October 20, 2023
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